The 3 keys for maintaining confidence

Last week, a big friend of mine told me his last anxiety which finally arrived to its end:

He is the Manager of an important non profit organization which provides training to a lot of inmigrants, unemployed and young people in order to enhance their possibilities to find a job.

The Administration owes this Institution a lot of money, and he owes the most part of this debt to one bank. Two Fridays ago, he had to attend a meeting with the responsibles of the bank, who asked him the fatal question...

- Are you happy?

So he answered... - ... Yes, I'm happy, but this is not important, the important question for me is if you are happy...

Then, the CEO of the bank answered him: YES, WE ARE VERY HAPPY FOR THREE REASONS...

1. You always do what you say you're going to do.

2. You control your situation because:

   - You know well your maths...

   - and you pursue your collection.

3. You warn us with enough time when you have a problem.

The surprising fact is that the CEO didn't tell anything about the financial ratios, which are more commonly taught at the universities...